Terms and Conditions

1) Customers must provide personal details and identification in the form of Driving Licence or Passport and recent utility bill.

2) Storage charges are based on a minimum period of one calendar month and do not include insurance. Whilst AZ will take the utmost care with your furniture/goods, we accept no liability for unstable, unprotected and unwrapped furniture /mattresses/glass etc, unless you have paid AZ to wrap and pack.

3) It is not permitted to store the following: Animals, foodstuffs or other perishable goods, explosive materials, inflammable items, fuel, oils, toxic substances, items needing a controlled environment. You may not store anything that is illegal to be in possession of, under UK law.

Storing items or Goods on top of the containers is not permitted

4) Customers must give a minimum of 14 clear days notice in writing when they wish to have goods removed from storage. Storage charges are payable to the end of this 14 day period, even if goods are able to be removed earlier. Keys & Fobs must be returned in a named envelope through the letter box to the right of the gate on the day storage is vacated; costs incurred to AZ as a result of not following this request will be charged to your account.

A penalty of £100 will be applied  to any customer not vacating by their end date (this is to cover lost revenue from the customer booked into your unit, also any additional days will be charged ).

5) Storage charges are subject to revision and customers will be given 30 days notice of any change.

6) AZ Storage may terminate the storage agreement at any time giving 30 days notice.

7) Payment for storage is to be made a minimum of 1 calendar month in advance. Initial deposits/payments may vary. If a customer opts to pay 6-12 months in advance to benefit from a discount, no refunds are given should the customer chose to leave before this paid period ends.

8) Payments can be made by credit card or debit card, or in certain circumstances by standing order. It is the customer’s responsibility to check that payments are reaching AZ. In the event of an admin error, where payments have not been met (for example if a card has not been debited), AZ have the right to request monies owed immediately. We DO NOT accept payments by cash.

It is the customers responsibility to ensure all payments are made to AZ Self Storage Ltd on or before the due date.

9) A late payment admin fee of £40 is applied to your account should your card decline to pay us on the agreed date . Late payers will be charged an additional £10 for every week (7Days) they are late.
a) The late payment fees will be charged if payment is not received into our bank by 9am on the due date and you are in arrears ( we do not offer credit so don’t ask please )
b) Your container will be locked on the due date if we have not received payment or your card details decline payment.
c) Costs incurred in pursuing the arrears will be added to your bill, including but not limited to £30.00 + VAT plus £0.10 + VAT per mile for visits to your contact premises.
d) You may also be given notice to remove your goods from AZ Self Storage within 14 days.
e) If you do not clear your arrears and charges incurred you will be given 28 days notice of disposal of your goods in writing to the address or email we have on record and pursued through the court for the costs incurred.
f) Customers who are in arrears are not allowed to enter the yard even if their fobs are not yet locked out. They must communicate via email or phone to sort out payments due before access is permitted again.
g) Your site fob will be deactivated.

10)AZ Self Storage ltd are not liable for any damage to contents what’s so ever or however caused . it is solely your responsibility to cover any risk.

11) Except for Self Storage, visits to your storage may incur a small administration charge.

12) AZ Storage will not be responsible for any damage caused by insects, rodents etc, which have been locked into the container at the time of loading.
12a) Moisture trapped inside the container may give rise to condensation, in rare cases. The customer is responsible for providing moisture absorbers to reduce this risk. AZ Storage will not be held responsible for damage caused by condensation.
12b) AZ Storage Ltd will not be liable for any injury whatsoever caused by falls or slipping on our premises due to ice or snow or rain. You do not have permission to enter the yard in these conditions and if you do so it is entirely at your own risk . In these rare conditions 24 hour access does not apply.

13) Customers must not sublet, alter containers or run a business from their unit, unless agreed in writing by AZ Storage.

14) AZ Storage may enter any storage unit, without giving notice, to assess and conduct repairs or if the customer is in breach of the storage agreement.

15) The customer will be charged for any damage to the Storage Container (save reasonable wear and tear) They will also be charged for the clearing of any mess left behind or costs incurred to dispose of any items left.

16) In the unlikely event that the fob reader fails and locks a client in or out we cannot except any liability for the consequences or difficulties this situation may incur. However we will do what is reasonably possible in each particular circumstance to remedy the situation.

17) The provided card details for payment / rental are also used as a damage deposit to allow us to deduct any damage or cleaning costs to the container rented if it is not left in the condition it was rented i.e. scraped walls damaged floors that need repainted and repaired or cleaned (capped at £500) and that the contract can not be ended until such repairs or cleaning have taken place. The customer is still liable for rent after notice period to cover down time which is the period it cannot be rented to a max of 3 months please note this amount is separate from the repair and cleaning costs . If the card declines payment the customer must pay us immediately or AZ Storage Ltd will Pursue the customer through the small claims court with the terms and conditions of rental that they signed this could badly effect the customers credit rating .

18) AZ Storage ltd will not be liable for your goods if another company moves you out of storage this will forfeit any of our limited liabilities.

19) We reserve the right to give your contact details to another customer if there has been damage caused by your caravan or vehicle. 


Get In Touch

0191 653 1990

0785 985 1598



AZ Self Storage Ltd

Get in touch now for a competitive self storage quote.

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